Tiles Ahead
Testimonials

showroom

Terms & Conditons

  1. For any material taken back into stock we reserve the right to levy a 25% re-stocking charge.
  2. All orders are accepted subject to materials being unsold.
  3. Tiles must be inspected for quality and shade before fixing as no claims can be accepted once tiles are fixed.
  4. Shading is an inherent characteristic of most ceramic tiles. It is therefore important that customers order correct quantities as no guarantee can be given to match the shade previously supplied.
  5. No refunds will be given on special order materials.
  6. Returns are accepted within 14 days of purchase of stock items provided batch nos agree with our current stock.
  7. Refunds will be given on stock products returned in full box quantities only.
  8. Customers providing us measurements in the showroom must ensure the quantities suggested are correct, Tiles Ahead accept no responsibility for overs or shortages once the order has been confirmed.

  9. DELIVERIES
    a) Delivery estimations are made in good faith and if requested to despatch goods on a given date we shall use our best endeavours to do so
    but time shall be the essence of the contract and such date shall be intended as an estimate only.
    b) Payment for any outstanding balances should be made available to the delivery driver before any goods are unloaded. Failure to provide a
    suitable payment method will result in cancellation of that delivery date. A new delivery date will need to be arranged and this will be chargeable.
    c) To enable us to offer a competitive delivery service, Tiles Ahead vans are manned by the driver alone, please ensure that suitable assistance
    is available to off-load heavy or bulky goods.

  10. LOSS OR DAMAGE
    a) We shall not be liable for breakages unless a claim has been received within 48 hours of goods being received by the customer.
    b) We shall not be liable for shortages on delivery unless signified at the time of delivery or endorsed “unexamined”.
    c) We shall not be liable for defects arising from wear and tear, wilful damage or negligence, abnormal working conditions or misuse of the goods.

  11. MATERIAL SUPPLIED AND FIXED
    a) It is the customers responsibility to ensure that floors and walls are adequately prepared prior to the arrival of fitters ie. Floor areas need to be cleared of carpets, vinyls, thermoplastic tiles etc, and steps should be taken to ensure that any free-standing appliances or units are removed before fixing. Doors should be checked for adequate clearance. Any wallpapers, timbers or panelling need to be removed from walls prior to arrival of fitters and areas made good to allow us to fix to good, sound surfaces.
    b) We reserve the right to apply a flat charge of £150.00 per day for any postponement of pre-booked work not advised 48 hours in advance.
    c) We will not be responsible for the disposal of any waste material generated during installation and advise customers to research suitable, cost effective means of disposing of same.
  12. All products supplied should be installed in accordance with current regulations by a qualified installer. Tiles Ahead accept no responsibility for
    incorrect siting or installation of any products. Any final decision regarding installation should be made by a suitably qualified professional.

  13. PAYMENT
    Unless otherwise agreed, all goods must be paid for in full prior to being despatched. Alternatively, where a customer has submitted an application to the company for account or credit purchase and this has been agreed by the company, a statement will be despatched on a monthly basis. Invoices will be raised after delivery of the goods or each installment of the goods and are due for payment no later than the last working day of the month following the date of invoice. The account is subject to a limit advised at the outset to the customer.

    If the customer fails to make a payment on the due date then without prejudice to any other right or remedy available to the company shall be entitled to cancel any subsiding supply contract with or suspend any further deliveries to or collection by the customer. The company also reserve the right to charge the customer interest on the amount unpaid at the rate of 4% p.a. above Lloyds Bank base rate accruing daily until payment in full is made. Where an order is required which will cause the account to exceed the customer’s limit, this will require to be paid in cash prior to the order being processed.

    Any queries in relation to invoices must be raised within 10 days of receipt or otherwise full amount of the invoice will be payable. Where any payments are disallowed e.g. returned cheques, the customer will be liable for any bank charges and administration costs incurred.

    The company has the right to withdraw credit at any time by giving written notice to the customer in which case all amounts due to the company from the customer shall become immediately due and payable. If the customer defaults in any of its commitments to the company or suffers any distress or execution upon its property or makes or offers to make any arrangement or composition with its creditors or has an interest order made against it under the Insolvency Act 1988. Or if a receiver or administrator is appointed over all or part of its assets or a resolution or petition to wind-up its business or appoint an an administrator is passed or presented or if the customer who is a natural person dies or becomes bankrupt then the company shall be entitled (without prejudice to the exercise of any other right or remedy available to it) to cancel the contract and suspend any further deliveries without any liability to the customer and to immediate payment of all sums then or thereafter due to the company in respect of goods delivered to the customer. If the goods have been delivered, but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

    Any sums payable by the company to the customer on any account may at any time be offset by the company against any sums payable by the customer to the company.

    The company reserves the right at any time at its discretion to demand security for or vary the terms and method of payment before continuing production of or delivering goods in satisfaction of any order notwithstanding any subsisting agreement to provide credit to the customer.

  14. PASSING OF PROPERTY AND RISK
    The risk in the goods supplied by the seller shall pass to the buyer on delivery to the place of delivery.
    Notwithstanding the delivery and the passing of risk in the goods, or any other provision of these conditions, the property in the goods shall not pass to the buyer until the seller has received in cash or cleared funds for payment in full of the price of the goods and all other goods agreed to be sold
    by the seller to the buyer for which payment is then due.

    Until such time as the property in the goods passes to the buyer, the buyer shall hold the goods as the sellers fiduciary agent and bailee, and shall keep the goods separate from those of the buyer and third parties and properly stored, protected and insured and identified as the sellers property. Until that time the buyer shall be entitled to resell or use the goods in the ordinary course of its business, but shall account to the seller for the proceeds of sale or otherwise of the goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any monies or
    property of the buyer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.

    Until such time as the property in the goods passes to the buyer (and provided the goods are still in existence and have not been resold) the seller shall be entitled at any time to require the buyer to deliver up the goods to the seller and, if the buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the goods are stored and repossess the goods. The buyer shall be entitled to pledge or in any way charge by way of security for any indebtedness any of the goods which remain the property of the seller, but if the buyer do so all monies owing by the buyer to the seller shall (without any prejudice to any other right or remedy of the seller) forthwith become due and payable. If Tiles Ahead are requested to leave the tiles at the property by the buyer, responsibility is that of the buyer once offloaded by Tiles Ahead.

Our Guarantee