Since 1993, supplying tiles and bathrooms
Sales consultance:
01633 875003
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www.tilesahead.co.uk
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DELIVERY INFORMATION

FREE UK DELIVERY WHEN YOU SPEND OVER £395.00
Excluding Ireland & certain areas of the UK

STANDARD DELIVERY
Ninety five per cent of these deliveries will arrive by wooden pallet.
Deliveries are made by an independent haulier.
Delivery times vary depending on the service you choose. 
All Stock items will be dispatched within 1 working day or same working day if orders are placed before 12pm. 
Dispatch times for non-stock items can vary tremendously depending on the suppliers location.If you have placed an order for non-stock items we will contact you with more information to insure the estimated time frame is acceptable.


SAMPLE POSTAGE
All our tile samples will be delivered using this method.
Sample postage is FREE on up to 3 Samples.
All stock samples will be posted within 1 working day via Royal Mail 1st Class and should arrive within 2 days.
Dispatch times for non-stock samples can vary tremendously depending on the suppliers location.
If you have placed an order for non-stock items we will contact you with more information to insure the estimated time frame is acceptable. 

OTHER INFORMATION
We use an independant haulier.


Deliveries are generally made between the hours of 9:00am to 5:00pm.

We advise the delivery driver to contact 1 hour prior to delivery.
Orders that are delivered on a pallet will not be broken down or discharged by the delivering driver.
Goods will be delivered as close as possible to your front door or any other specified location.
If this location is unreachable for any reason, such as a narrow street or a flight of stairs (such as flats), or any other obstruction- we will deliver to your property as close as possible.
For pallet deliveries, the driver is NOT insured to take goods into the property.
We advise at least 2 able bodied persons are available to take the items inside.
Please visit our terms and conditions page for more information.

RETURNS
Damages / Incorrect Deliveries

Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the Products for damage with the delivery driver and to notify us of any damages within a reasonable period. We cannot accept claims for Products damaged in transit that were signed for as being in good condition or "unchecked".
If your order is incorrect you must notify us within 2 working days.
Tiles Ahead will send out any replacements as soon as possible.

Leftovers
We will refund any unopened boxes within 28 days of the delivery date.
We cannot accept returns on any opened boxes, loose tiles or perishable items ie adhesive and grout.
It is the customers responsibility to arrange the return of goods to our Cwmbran showroom at their own expense.
Refunds will be processed within 5 working days after receipt of returned goods.
Change of Choice
Our customers have the right to return any nonperishable goods that still remain in original packaging if they are not happy with their selection.
This must be done within 14 days of the delivery date.

It is the customers responsibility to arrange the return of goods to our Cwmbran showroom at their own expense.
Refunds will be processed within 5 working days after receipt of returned goods.
Refunds will not be given on original delivery costs.
Special Orders
Items that have been specifically ordered for customers' specific needs cannot be returned or refunded. E.g. Tiles that have been specially ordered to complete a job cannot be returned or refunded.


Our delivery prices can vary depending on your location and the items you purchase. For a full breakdown please see the following table:

Delivery Service

Time Frame

Delivery Price (inc. VAT)

Collection from Store

9.00am - 5.00pm Mon-Sat

-

Standard Pallet Delivery on Orders Over £395.00
(Excluding Ireland & certain areas of the UK)**

Up to 3 Working Days     

FREE

UK Standard Pallet Delivery on Orders Under £395.00

Up to 3 Working Days

£45.00

UK Next Day Pallet Delivery

1 Working Day

(Orders placed before 12pm)

£55.00

Ireland & Other Pallet Delivery*

Up to 5 Working Days

£90.00

*Other Locations include: AB | BT | DG | EH15-26 | EH31-46 | FK8-21 | GY | IE | IM | IV40-54 | JE | KA27-28 | KY | PA20 | PA42-78 | PH42-44 | PO30-41 | ZE